RETURNS & EXCHANGES
We understand that sometimes an item needs to be exchanged or returned. Please read our return policy to ensure that you get full credit for the item you are sending back. (most items are free to return) Please see below for details regarding final sale merchandise.
To gain approval of a return or exchange; you must send a request through our return request page . Your item must be unused and in the original packaging with any and all tags attached. Please include the email containing the Return or Exchange authorization number in your package.
All requests must be made within 14 days from original purchase date and shipped out within 2 business days of receiving return approval. Once your return is received, inspected and approved we will send you an email to notify you of the completed transaction. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Once we receive your package, it can take 1-3 business days to complete the processing of your refund or exchange.
**If you need an exchange that is time sensitive due to an upcoming event, please let us know ASAP and we can offer you alternate options by emailing us at firstname.lastname@example.org.
Only regular priced items may be refunded. Final Sale Products included and are not limited to sale items, special orders, personalized, handmade, clearance, flash sale, products or any boutique items including Akoya Pearls and MillieICardo, undergarments and necessities; as well as any merchandise with a Final Sale Statement included on its product page. All items must be returned in the original condition as received. PLEASE do not attempt to return an item that has been used or damaged. Soiled or worn merchandise will not be returned or exchanged and if shipped back will not be refunded and if requested an unauthorized return charge for shipping back to the purchaser will be applied.
Although most items are free to return, you will be responsible for any restocking or shipping fees before completing your return request. All refunds will be credited less any of the fees mentioned above.
Q: The item I received was damaged during the shipping process.
A: Please immediately contact us for a Return/Exchange authorization number by emailing us at email@example.com. We will contact you with the steps needed to take for a quick replacement.
Q: I received the email stating my refund has been accepted and processed but nothing has shown up on my credit or bank statement.
A: Once we process your return your bank may have a holding period before they will credit you back. Please allow 5-7 business days for your bank to credit you.
Q: I have waited 7 days after receiving the email stating my refund has been accepted and processed but there is still not a credit showing up in my account.
A: Contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. Please include your Return/Exchange authorization number in the title of the email so we track the transaction accurately.
Q: I shipped my item over-night Is any shipping I paid refundable?
A: Sorry, Shipping costs are non-refundable.